Microsoft Customer Journey Mapping Specialization
Coursera · beginner · 24h
Customer Journey Mapping teaches learners to design, automate, optimize, and analyze AI-powered customer journeys using Microsoft's marketing technology stack. Designed for marketing managers, campaign specialists, and marketing operations professionals, the program develops practical skills in customer data management, journey orchestration, personalization, marketing automation, and campaign analytics using Microsoft Dynamics 365 Customer Insights, Customer Insights - Journeys, Power BI, and Copilot.
Skills covered
Disclaimer
Suggestions only — review each course yourself to judge whether it meets the role's requirements. Completing a course doesn't guarantee proficiency or that you'll qualify; hiring standards vary by employer.
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