CRM Integration and AI for Customer Management

Name: CRM Integration and AI for Customer Management
Price: 49 USD
Availability: InStock

Coursera · advanced · 30h

$49/moCertificate included

This course focuses on leveraging AI tools to enhance CRM systems, enabling enriched customer relationship management and data-driven sales decisions. Learners will explore how to integrate generative AI with CRM platforms to personalize customer experiences and improve relationship management. It will also include multi-stage CRM workflow construction, Copilot-powered reporting, and hands-on troubleshooting labs.

Skills covered

Responsible AI CRM Debugging AI Personalization Customer Analysis Customer experience improvement Microsoft Copilot Customer Insights Driving engagement

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