Customer Service Fundamentals

Name: Customer Service Fundamentals
Price: 39 USD
Availability: InStock
Rating: 4.8 (1928 reviews)

Coursera · beginner · 10h

★ 4.81,928 reviews$39/moCertificate included

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations.

Skills covered

Communication Problem Solving Customer Support Process Management Personal Attributes Technical Support and Services Greeting Customers Telephone Skills

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Disclaimer

Suggestions only — review each course yourself to judge whether it meets the role's requirements. Completing a course doesn't guarantee proficiency or that you'll qualify; hiring standards vary by employer.

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