Customer Success AI Jobs

Own strategic A&WM accounts, engage C-level stakeholders like CIOs and CTOs, build account plans, run pipeline forecasting, partner with Product and Solutions Architecture, and represent Anthropic at industry events.

Solution sales strategy. Define the core sales motions for our solutions portfolio, and decide which ones the global field prioritizes.

Hire, develop, and retain a world-class team of Forward Deployed Engineers. Set a high bar for technical talent and customer instincts. Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member.

Own full-cycle recruiting for priority GTM Expansion hiring, starting with UK roles across Sales, Solutions Consulting, Partnerships and Customer Success.

Define and manage go-to-market (GTM) strategy for Vanta’s business in EMEA tailored to the unique opportunities across the EMEA region. Develop tailored messaging and positioning for EMEA based on market research and customer insights.

Build and lead the renewals team. Hire, develop, and retain a team of Renewals Managers. Define how the function covers the customer base, set the performance bar, and create a culture of accountability and customer-centricity.

Manage a portfolio of ~80 startup accounts, maintaining high retention and identifying expansion opportunities. Build and execute scalable engagement models using Claude and automation to efficiently serve a high-volume customer base.

Lead and grow the Strategic Technical Consulting team — coach senior and principal-level consultants, own hiring, onboarding, performance, and career architecture, and build a bench deep enough to scale with the segment.

Own the AI pillar narrative and roadmap end to end. Own the AI pillar narrative at key events like VantaCon, including keynote support, breakout sessions, and customer testimonials.

Own account selection for pre-launch, coordinate field readiness across scaled pre- and post-sales teams, and run the launch-week operating room with extreme ownership.

Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation.

Partner with account executives to deeply understand customer requirements and translate them into technical solutions, ensuring alignment between business objectives and technical implementation.

Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice.

Drive end-user excitement inside enterprise accounts (primary focus) Design and deliver customer-specific enablement programs — workshops, office hours, "build your first agent" labs, role-based curricula for engineering, data, platform, security, and knowledge-worker audiences.

Recruit, coach, and retain. Enterprise. Account. Executives with deep industry and platform-selling expertise; develop and retain top talent.

Work directly with Sales Leaders, Account Executives and Solutions Architects, bringing the partner into the sales cycle at the right moments and ensuring clear roles, clean handoffs, and shared accountability for outcomes.

Customer Understanding & Advocacy Deeply engage with enterprise developers and technical leaders to understand their integration needs and pain points Run regular feedback sessions and technical reviews with key enterprise customers.

Contribute to the Mid-Market GTM strategy, identifying new use cases within your assigned verticals, winning new business, and sharing feedback with cross-functional teams.

We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving.

Lead the Japan Enterprise Segment strategy, including territory design, account prioritization, pipeline generation, executive engagement, expansion strategy, renewal health, and long-term revenue growth.

Serve as the primary Technical Consultant for Enterprise accounts running Microsoft F&O , supporting complex, high-impact customers with multi-entity, multi-ERP, and global financial environments.

Lead and develop a team of senior specialists. Run weekly 1:1s, give feedback that changes behavior, and build development plans that grow real ownership and judgment. Know your people well enough to make coaching specific.

Own the entire Enterprise sales cycle from prospecting through close, with a focus on new logo acquisition. Self-source pipeline through outbound prospecting, warm introductions, and strategic partnerships, with clarity on pipeline origin and conversion.

Our Data and Analytics team is currently looking for a Senior Data Scientist to join us! You’ll be responsible for laying the foundation for a best-in-class business analytics function.

Lead, coach, and grow a high-performing team of AI and software engineers, developing them into strong technical leaders while fostering a culture of ownership, technical excellence, experimentation, and continuous learning.

Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion.

Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion.

Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion.

Serve as a trusted thought partner, consultant, and coach to the SVP of Post-Sales and their leaders across Account Management, Customer Success, and Support.